Your Privacy Matters

At Kereta Care, we value your privacy and are committed to protecting the personal information you share with us. Whether you contact us to enquire about our automotive services, request a vehicle valuation, book an appointment, or simply ask a question, we handle your information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your personal data.

By using our website or contacting Kereta Care, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

• Full name
• Telephone number
• Email address
• Information you provide through our contact or enquiry forms
• Information shared through WhatsApp, phone calls, or email

Vehicle Information

When requesting quotations, repairs, servicing, or vehicle valuations, we may collect details such as:

• Vehicle make and model
• Registration number (if provided)
• Vehicle condition
• Service history (if shared)
• Photos of your vehicle
• Other information relevant to your enquiry

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Website performance data

This information helps us improve the performance, security, and usability of our website.

How We Use Your Information

We use your information only for legitimate business purposes, including:

• Responding to your enquiries
• Scheduling appointments
• Providing quotations
• Evaluating vehicles for purchase or trade-in
• Delivering repair and detailing services
• Contacting you regarding your booking
• Improving our customer service
• Maintaining internal business records
• Complying with legal obligations where required

We do not sell or rent your personal information to third parties.

Communication

If you contact Kereta Care, we may communicate with you through:

• Telephone
• WhatsApp
• Email

These communications are limited to your enquiry, appointment, quotation, vehicle service, or other legitimate customer service purposes.

We do not send unsolicited marketing messages.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand website traffic
• Improve website functionality
• Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly.

Third-Party Services

Our website may use trusted third-party services to operate efficiently, including:

• Website hosting providers
• Analytics services
• Embedded maps
• WhatsApp click-to-chat functionality

These providers may process limited technical information necessary to perform their services. They are expected to protect your information according to applicable privacy standards.

Data Security

Kereta Care takes reasonable administrative, technical, and physical measures to protect your personal information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure
• Destruction

While we work hard to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your information only for as long as necessary to:

• Respond to your enquiries
• Complete requested services
• Maintain business records
• Meet legal or regulatory requirements

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Sharing Your Information

We only disclose personal information when necessary.

This may include:

• Service providers assisting our business operations
• Government authorities where required by law
• Law enforcement agencies when legally obligated

We never sell your personal information.

Your Rights

Subject to applicable Malaysian law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Withdraw consent where applicable
• Request deletion of personal information where legally permissible

To exercise these rights, please contact us using the details below.

External Links

Our website may contain links to external websites.

Kereta Care is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for individuals aged 18 and above.

We do not knowingly collect personal information from children. If we become aware that such information has been provided, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Kereta Care

Address
1, Jalan 18
Selayang Baru
Batu Caves, 68100
Selangor, Malaysia

Phone
+60 11 6203 1102

Email
info@keretacare.my

We will make every reasonable effort to respond to your enquiry as promptly as possible.